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frequently asked questions
some of my most common queries...
Do you offer ongoing IT support?
Yes. Many of my clients have worked with me for years. I provide ongoing support, advice and project assistance for businesses that value having a trusted technology adviser they can call when needed.
Do you only work with businesses?
No. While much of my work is with businesses, I also work with individuals and families, particularly through my Technology Planning for Later Life service.
Do you charge for advice?
Yes. Advice is often the most valuable part of what I provide. Sometimes a short conversation can save hours of frustration, avoid unnecessary spending, or help you make a better technology decision.
Do you build websites?
Yes. I design and build practical, easy-to-manage websites for businesses, organisations and community groups.
Do you provide support for Apple products?
Absolutely. I am an Apple user myself and I can provide full support across all the Apple products. I can even make them talk to Windows 😇
Can you help with Microsoft 365 and Google Workspace?
Absolutely. Microsoft 365 and Google Workspace are a core part of many modern businesses, and I can help with setup, migration, security, licensing, training and ongoing support.
I can also help you decide which platform is the right one for you.
Do you speak fluent geek?
Yes.
More importantly, I also speak fluent normal person.
Do you offer emergency support?
If you're an existing client, I'll always do my best to help when something urgent comes up.
Which areas do you service?
I have clients all over the greater Wellington area - from Kapiti to Masterton.
I also have clients all over New Zealand who I have never met!
Depending on the situation, I can provide remote support using TeamViewer - my custom support link is https://get.teamviewer.com/solvedqs
What is Technology Planning for Later Life?
Technology is now part of almost every aspect of our lives. This service helps individuals and families organise important digital information, accounts, devices and online services so that things are easier to manage in the future.
You can read more here.
Do you fix printers?
I'll happily help connect, configure and troubleshoot printers.
However, if your printer has developed a mysterious fault, started speaking in error codes, or has decided that cyan is no longer a valid colour, we may need to have a serious conversation about replacement options.
Life is too short to spend it arguing with printers.
What is your least favourite technology?
Printers.
It's always printers.
Do you charge extra for humour?
No. It's a bundled service.
Pricing info is here.
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